Ok.... so our trip to Virginia did not come without it's challenges. It is truly a long, exhausting, and hard-to-follow story that I do not want to relive through this blog but I will say this... God works for the good of those who love him and who have been called according to His purpose (Rom 8:28).
When I find myself going through an extremely difficult time, I try very hard to focus on the truth which gives me great comfort and joy even when circumstances seam unbearable. I have seen the light at the end of the tunnel which are glimpses of hope that God is working out the details.
Making this long story extremely condensed, we had an awful time getting communication from the moving company. They didn't return phone calls, couldn't tell us where our truck was, didn't show up, tried to charge us over $2000 in added fees, damaged some furniture, couldn't get the billing correct, charged our credit card before services were rendered, and created an extremely frustrating experience for all of us when the customer service team couldn't help us. It was a complete and utter mess of a move but it was all part of the adventure!!
My husband, who is very professional and diplomatic, documented everything and mailed the president and CEO of the company to share everything with him. After speaking to him on several occasions and for extended periods of time found out that this moving company is a start-up company that he is trying to grow and was completely unaware of what was happening behind the scenes. He had just installed a call recording system and listened to the calls to match up Jeff's facts. We found out that 2 of the employees were planning to pocket the overage fees they were charging us. They have both been fired. One employee had traveled to Las Vegas without notifying the company, thus, the reason for unreturned calls. In the end, Jeff was asked what he thought a fair price was for the move (he was quoted $4600 and it was quickly approaching $7000) and he said $3800 considering the time wasted, unfair overages, and the damage done to furniture. He agreed and the money is soon to be reimbursed as long as we do not report them to the Better Business Bureau.
As an added bonus, the CEO spoke to Jeff on both professional and personal levels about ideas that would make his company better based on our experience. He is already putting into practice changes based on Jeff's feedback. Lastly, the guy needed Accounts Receivable solutions so Jeff is calling him this week to share how Gallium (Jeff's company) can help.
Isn't that just how God works? He always works it out!! Through it all, I kept saying that we would look back on this and laugh... well we are not quite there yet, but will be soon I hope. :)
Love it, Stacey! I love your attitude through everything and how you turn things around to find the good and the blessings and the lessons to be learned. We all can learn so much from this example! Your children are so blessed to have you for a mom. We miss you lots!
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